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Case Studies

Case Studies

Moore & Rutt, P.A.
Law firm from Georgetown, DE

The Context

The legal community – including attorneys, private practices, large firms, legal personnel – maintains a particularly heightened need for secure IT services. Between their highly confidential files, complex databases, trusted client information, detailed research, and meticulous logging of hours, a successful law firm rests heavily on reliable IT. As such, local law firms, from smaller boutique law practices to larger firms, are finding it increasingly more important to trust their IT needs with a reputable IT company. Many small to medium-sized legal firms rely on an in-house staff member to handle all of their IT issues, including disaster recovery, software upgrades, and backups. Others turn to third-party IT services, which often provide a la carte pricing for IT repair services. Unfortunately, both of these options can lead to significant downtime and decreases in productivity when crashes and system failures occur. As a result, the need for proactive, full-service business IT solutions, coupled with the cost savings and advantages of secure, reliable IT networks, becomes too great to ignore.

The Client

Moore & Rutt is a law firm located in Georgetown, Delaware, serving clients statewide in all areas of law practiced by the firm. Areas of practice are extensive and include real estate law, civil litigation, criminal law, will and trusts, business law, estate administration, and municipal law, to name a few. Founded in 1990, the firm currently has seven attorneys, two offices, and a strong support staff. The team at Moore & Rutt handles thousands of cases each year, working beyond the traditional 9 to 5 hours to meet the needs of their clients to the best of their ability.

The Problem

The staff at Moore & Rutt was relying on a third party resource to manage their IT needs. Unfortunately, according to Moore & Rutt Legal Assistant Marie Sowinski, their needs were not being attended to with the dedication, foresight, and reliability that they had hoped for. “When Moore & Rutt was using a third party resource for its IT needs, there were times when the server would be down for hours, or sometimes days, at a time. Naturally, productivity decreased substantially when that would happen,” said Sowinski.

In order to secure a relationship with IT experts that could provide proactive business solutions, Moore & Rutt began looking for other options. Part of that search included selecting a company that could not only handle their daily IT needs, but could also help their dual-office firm continue to progress with the future of business IT while handling any current issues that may arise with little to no interruption to work flow.

The Choice: Cards Technology

After interviewing several companies, Moore & Rutt found the best fit with the team at Cards Technology. According to Sowinski, Cards Technology “proactive approach made a lot of sense and has served us well. It was obvious that they love what they do and are very knowledgeable.” In addition, the team at Moore & Rutt was impressed with Cards Technology’ comprehensive approach to IT. Instead of the traditional ‘fix it when it’s broken’ formula, Cards Technology works with businesses to establish and plan detailed IT solutions that aim to prevent problems rather than idly wait for them to arise. Cards Technology is also available to their clients 24/7, 365 day a year, a selling point that was crucial for a multifaceted law firm that sees workload overflowing into nights and weekends. With a history of decreased productivity as a result of system failures and crashes, Moore & Rutt was pleased to find a company that guarantees little to no loss of workflow as a result of IT failures.

The Results

Since 2012, Moore & Rutt has maintained a successful relationship with Cards Technology, enjoying over two years of increased productivity as a result of the business IT solutions provided by Cards Technology. In addition, the continuous and open flow of communication between all members of the Moore & Rutt staff and Cards Technology allows for constant updates and immediate resolutions to problems that may arise. “After hiring Cards Technology, we have noticed a significant increase in productivity due to the fact that Cards Technology monitors our system and is on top of it when things do go bad. Down times have been few and far between. Their response time is phenomenal,” reports Sowinski, concluding that “we have found the technicians to be very friendly and helpful, and we are happy that we made the move to Cards Technology.”

LaChall Lee, LLP
Accounting Firm from Lewes, DE

The Context

For accounting firms, IT and business technology plays an integral role in daily operations, with downtime from network failures having the potential for lasting and damaging effects to business. Accounting offices rely heavily on reliable IT, including software programs such as Microsoft Office, PFX Engagement, Lacerte, and Creative Solutions Fixed Asset software. Year-round, but especially during tax season, accounting firms need to operate with the full confidence that their network is safe and secure, allowing them to meet timely deadlines and fulfill the needs of their clients. Network failures, system crashes, or lost files can be disastrous to both the firm and the client. As such, the need for a proactive and complete IT has become abundantly clear to local accounting firms.

The Client

LaChall Lee is a five person accounting firm located in Lewes, DE. As a relatively small accounting firm, LaChall Lee prides themselves in providing personalized, quality service to every client. Reliability and trustworthiness are key components of their business, and as a result, the firm requires secure and reliable IT management. LaChall Lee offers a range of services to their individual and business clients, including accounting, tax, audit and consulting services, as well as bookkeeping , budgeting analysis, and financial forecasts and projections. During tax season, the staff at LaChall Lee works primarily from the office, however during the offseason the team mostly telecommutes. 100% of the workload at LaChall Lee utilizes IT.

The Problem

Before partnering with Cards Technology for all of their IT needs, LaChall Lee was using a local IT consulting firm. According to Charles Lee, unnecessary downtime as a result of IT failures was negatively affecting productivity. “We wanted a more responsive firm managing our IT. We cannot afford any down time during our tax season. We hoped Cards would be more proactive instead of reactive in managing our IT.”

The Choice: Cards Technology

While LaChall Lee was not having to rely on in-house staff to handle manage their IT, they still found that they weren’t experiencing the proactive approach to IT that they needed. With an increase in workflow during tax season and the heavy workload completed remotely, the need for a dependable IT company that the team at LaChall Lee could trust to completely manage all of their technology needs became more and more apparent. Cards Technology was selected, and has been serving the firms business technology needs since January 2014.

The Results

According to Lee, since partnering with Cards Technology, the firm has experienced little to no downtime as a result of IT failures or network crashes. “Because of their quick responses, we are definitely more productive at the time any issues arise.” In addition, Lee has been satisfied with the quick response time and proactive approach to IT exemplified by Cards Technology. “Cards Technology treats us and responds to our issues in a manner that we try to treat our own clients. We have yet to have an issue that Cards has not addressed in a prompt and timely manner. They have relieved the concern I had previously of whether anyone was actually managing or supervising our IT environment,” said Lee.

As a result of their strong partnership with Cards Technology, LaChall Lee is able to focus on their clients, instead of worrying about whether their IT is being effectively managed. Cards Technology provides 24-7 IT coverage and monitoring for the accounting firm, along with quarterly and annual reviews. What’s more, Cards Technology works in conjunction with the team at LaChall Lee, establishing a comprehensive plan for future IT needs.

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